Om Patient Healthcare Services Private Limited

1. Introduction

At Om Patient Healthcare Services, we are committed to providing top-quality care while prioritizing patient safety and data privacy. These Terms and Conditions outline your rights, our service standards, and payment guidelines.

This policy applies to everyone using Om Patient services across our website, mobile app, call centers, and offices.

2. Key Points

• Service Explanation: An Om Patient representative will explain the services.
• Service Categories: Differences between categories will be explained.
• Shift Timings: Confirmed during onboarding.
• Care Assessment: Standard assessment will be done.
• Staff Assignment: Assigned based on care needs.
• Service Pause: Services may be paused if unavoidable circumstances arise.
• Payment: Advance payment required. Supplies & holidays apply extra charges.
• Monitoring: Supervisor will review needs.
• Medical Records: Closure report will be provided.
• Eligibility: Users must be 18+.
• Intellectual Property: Website content is owned by Om Patient.
• Governing Law: Jurisdiction – Tis Hazari, New Delhi.

3. Proactive Service Checks

Our team may visit your home with or without notice to ensure services and equipment are functioning properly.

4. Responsibility During Caretaker Unavailability

If caretakers cannot attend due to uncontrollable events, you must take responsibility for the patient temporarily.

5. General Terms & Conditions

• Contract is valid for one year.
• No direct payment to staff.
• Employees will perform only agreed services.
• Basic needs like food must be provided by the family.
• No domestic work allowed.
• One holiday per 7 days worked.
• Termination allowed with 24-hour notice.
• Clients cannot hire our staff for 12 months post-termination.

6. Liability & Indemnity

• Your safety is shared responsibility.
• Om Patient is not liable for infection, injury, or death.
• You indemnify Om Patient for injuries or damages.

7. Payment Policy

• All services require advance payment.
• No direct payment to staff allowed.
• Accepted: Online, NEFT, Debit/Credit Card, Cash.
• Do not pay to any unofficial account.
• Client indemnifies Om Patient for negligence.
• Any emergency treatment is authorized.
• Staff assignment requires 24 hours after booking.

8. Service & Agreement Guidelines

A service contract must be signed manually.

Booking after 6 PM results in staff assignment within 24 hours.

9. Termination

• Hiding patient illness may lead to termination.
• Misbehaving with staff causes immediate termination.
• ₹50/day penalty for late payments.

10. Medical Equipment Terms

• Damage after renting is fully client's responsibility.
• No refund for early return.
• Late return may charge full month's rent.
• Free first demo; ₹600 for additional physical demo.
• Service only during 9 AM – 6 PM.
• Equipment rental only, no sale.

11. Short Visit Services

Includes catheter change, Ryle’s tube, tracheostomy, dressing, injections, IV.

Revisit fee applies if the professional has already left.

12. Contact Us

Email: support@OmPatientHealthCare.com