Privacy Policy

Effective Date: December 2025

1. Introduction

At Om Patient Healthcare Services Private Limited, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information.

This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, call-center support, home healthcare services, nursing, physiotherapy, teleconsultation, or medical equipment rental.

2. Information We Collect

A. Personal Information

Name, Age, Gender
Address & Location Details
Phone Number & Email Address
Government IDs (Aadhaar, PAN – when required)

B. Medical & Health Information

Medical condition, diagnosis, and treatment details
Medication, allergies, and clinical history
Vital readings shared through telehealth or EMR
Doctor prescriptions or discharge summaries

C. Service Usage Information

Visit logs of nurses/caretakers
Teleconsultation audio/video session metadata
Equipment rental dates and booking history

D. Device & Technical Information

IP address, browser type, device type
Cookies & analytics data
App usage statistics

E. Payment Information

UPI, NEFT, card payment details (processed securely)
Billing information & invoices

3. How We Use Your Information

To provide home healthcare services
To schedule nurses, attendants, physiotherapists, or doctors
To maintain electronic medical records (EMR/EHR)
To improve service quality and patient safety
To process payments and generate invoices
To communicate appointment reminders and updates
To comply with legal, regulatory, and medical guidelines
To conduct internal audits, training, and quality reviews

4. How We Share Your Information

We do not sell or trade your data. Information may be shared only with:

Registered doctors for treatment planning
Assigned caretakers, nurses, or physiotherapists
Diagnostic labs (with your consent)
Emergency responders if health risk is detected
Payment gateways for secure transactions
Government authorities when legally required

5. Data Security & Protection

256-bit SSL encryption for web & app data
Restricted access for staff under confidentiality agreements
Secure EMR system for storing medical information
Regular security audits and backup systems

6. Data Retention

Medical records — up to 5 years
Financial/payment data — as required by law
Service history — for quality care

7. Your Rights as a Patient/User

Right to access your medical or personal data
Right to request corrections
Right to request deletion
Right to withdraw consent
Right to restrict certain data uses

12. Contact Us

📧 Email: support@OmPatientHealthCare.com
📞 Phone: +91-9286184080
📍 Address: B-5, Padma Tower Rajendra Place, Delhi - 110008